I can’t ever sleep at a reasonable hour, it’s always 3 AM later. Even on the nights where I have my 8 AM class the next day! It totally sucks, but it’s from working 3-12.. I think I’ve just about had it with them, not the company so much as the position itself. Phone tech support? Not exactly my thing, especially with people thinking I don’t frigging talk… I think maybe the job wouldn’t be so bad if I didn’t have to take any calls. I would just troubleshoot with people back and forth in emails or maybe help them in a chat session. Why do I dislike the phones so much? It’s real time, the person on the other end of the line expects you to be able to babble off the information or whatever they want to hear right then. For most things, it’s not so bad. However, we basically support the entire internet! Yes, I’ve stolen the phrase from my manager, but it fits so appropriately.
In a given day, I’ll get people wanting to know how to setup a simple HTML page to someone who is having trouble with the backend of their site designed in ColdFusion that connected to a SQL database. Actually, that’s not so bad, but throw some Linux in there and I’m like a deer in the headlights. Though I must say, if the person is using Linux, they tend to contact support less because they kind of usually know what they are doing. Quite honestly, there are some things that we should not be offering support for, like someone trying to update a site that they had someone else build for them or someone’s custom code not working or someone’s site just being crap! Of course, I can’t ever say no I can’t help you with that, why don’t you try doing a search for that message on Google or something and see if that helps you. Because, you know what? That’s all I’m going to do! Well, I do that probably 50% of the time because I think it might be a common error message caused by people’s general stupidity. Of course I’m not exempt from general stupidity and have made quite a many blunders myself. I also can’t complain because that is where the paychecks come from.
However, I find myself less and less interested in the money. I mean, I only ever keep spending more and more. At the current job, I’m in the midst of thinking about given notice to quit. The new job I’m looking at is willing to pay me more money than I’m making now, which is awesome in that respects. It has brought me to question my pay at the current job and the managers have been spoken to and all that. If anything can be done about my current wage is still to be determined with the higher up manager returns from wherever he is at. Speaking with one of the manager, I was told that I was one of the higher paid people. That sounds really bad for me, because I’m I already starting off so “high” on their scale then I can’t ever really stand to make any more in the future, especially in this position. The manager I talked with said that I could always move else where in the company, but I don’t really see anything that would interest me all that much. I think I’m looking to get completely out of the technical jobs or that I just need a break from it. The new job somewhat offers that, at least my main responsibility wouldn’t be FIXING things. It would just be doing things and getting mad at someone else when it breaks. Anyhow, it has just stemmed down to see if my current company will go anywhere near matching the new job in regards to pay rate.
The crux of all that has got me thinking about working in general and I guess life in general. Nothing is making me all that happy at the moment, I mean you could take away any aspect of my life right now and I wouldn’t like die. Maybe, all I need is vacation from it all, work and school. I have been doing stuff straight thru since February with very limited breaks of only a day or two. I may need just a week to clear my head. Though I can’t get that done until August. Which brings me to, my job’s pay sucks because I don’t see how could I pay my bills and take a real mediocre vacation with what I’m bringing in right now. So, I guess I’m going to have to talk with that upper level manager and see how that goes before I can make any further decisions on stuff….